Accolade for OmPrompt's Automated Technology
OmPrompt's Order Automation solution increases automatic throughput of orders by 60% for Accolade Wines.

OXFORD, ENGLAND, October 15, 2011 /24-7PressRelease/ -- Accolade Wines - one of the world's largest wine companies - now receives 75% of customer orders automatically.

It is estimated that only 30% of all communications between companies in any trading community are automated, placing an unnecessary drain on resources and causing delays in processing and payment. OmPrompt Order Automation transforms any order received in any format - web, fax or email - and delivers it directly to any ERP system. It dramatically reduces the workload for customer service staff required to rekey the high volume of orders that fall outside any company's EDI capability.

Accolade conducted extensive research before settling on OmPrompt's Order Automation. "We investigated a number of solutions and chose OmPrompt because of their impressive track record in providing a unique and effective solution efficiently deployed not solely in the UK, but across the globe. Before using OmPrompt's service we were only able to automate 47% of the orders we received from customers. Not only have we improved our efficiency, we have been able to release valuable resource from order processing to customer service. These improvements ultimately benefit the consumers at the heart of our business," said Bryan Jackson, Director of Planning and Customer Service at Accolade Wines.

Press Release Contact Information:

Rosemary McKee
OmPrompt Limited
Marketing Director
67 Milton Park
Abdingdon, Oxford
United Kingdom OX14 4RX
Voice: 01235 463000
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